About Us
We are trading at www.histrenact.co.uk.
You may telephone us during normal business hours of
9.30am - 5pm Mon-Fri. Closed Sundays and Bank Holidays.
Tel:01784 466890
Making A Purchase
By making a purchase you agree to the terms & conditions as specified
below:
Browse our online store at www.histrenact.co.uk/webshop.
When you see an item that is of interest click on the thumbnail to get more
information. Next to each item there is a description of the product. We have
tried our best to ensure that all descriptions are accurate at the time of entering
that item into the catalogue.
When confirmation of order is received, this is to indicate that we have
received your order. It does not indicate that a contract of sale yet exists
between us. We will indicate acceptance of your order, and hence a contract
between us, when we send you an email to confirm successful payment and notification
of shipment. We have included this term to protect us in the event that a
mistake has been made in pricing, or where we are no longer able to supply
a particular product due to circumstances beyond our control. We will process
payment on your credit card, should you use that method of payment, only on the day
that your order is ready to be shipped to you.
Remittance Terms
No Goods are despatched until paid for in full.
Delivery Schedule
All our products are shipped using the best method available for your location.
This service may require the recipient to sign for the parcel.
During the normal course of business we will aim to have all items delivered within
a 7 day timeframe. However, please note in busier peak periods such as mid summer
(Late July through to August) and at Christmas (December) this turnaround time may increase
– please allow up to 30 days for delivery.
The buyer must inspect the package and contents upon delivery to satisfy themselves that
all items are present and have no physical defects prior to accepting delivery. No claims
for damage in transit or items not being delivered will be accepted after the delivery
docket has been signed. It is the buyers responsibility to check that all items are delivered
in correct order.
If your order is time critical please contact by telephone to see if it is possible to make
special arrangement.
If you have not received your goods within 30 days of placing the order
please contact us.
Please ensure you use a valid and current e-mail address when ordering,
as you will receive all confirmation and reference numbers relating to
your purchase by e-mail. Retain these details until your order has been
delivered and please quote these details in any correspondence to us regarding
your order.
Back Orders
If your item is not in stock, we will back order for you. You will always
be emailed notifying you of any delay and be given the option to cancel
your order if you would rather not wait.
Tax Charges
15% VAT is added to all prices, where applicable, on our website.
Guarantee
We guarantee the products displayed and listed at this site are as specified and are fit
for the purpose for which they are sold.
Reaching Us
If you need to reach us please email us in the first instance using the
link on the “Contact Us” page. We aim to respond to all enquiries within
48 working hours.
Privacy Policy
Under the Data Protection Act 1998, we have a legal duty to protect any
personal information we collect from you.
We will use personal information you have suppled to us only for the purpose
that you have provided it. We will only hold your information for as long as necessary
to fulfil that purpose. We will not pass your information to any other parties unless
this is made clear to you at the time you supplied it.
All employees and contractors who have access to your personal data or
are associated with the handling of that data are obliged to respect your
confidentiality.
Cookies are used on this shopping site to keep track of the contents of
your shopping basket, to store delivery addresses if the address book is
used and to store your details if you register with our website.
They are also used after you have logged on as part of that process.
You can turn off cookies within some browsers by going to "Tools | Internet
Options | Privacy" and selecting to block cookies. If you turn off cookies,
you will be unable to place orders or benefit from the other features that
use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual
purchases
e. Only disclose information to third-parties for goods delivery purposes.
Right to Cancel
Under the Distance Selling Regulations you have the right to cancel our
agreement within seven days of the contract beginning (when we send you
confirmation of shipping your order and a payment is charged to yourself).
You must confirm in writing that you wish to cancel (you can do this via
email). If you notify us that you wish to cancel before we have shipped
your order we will refund in full any charges made to yourself.
If we have already shipped the order you should, upon receipt of the order,
return the full order to us. We reserve the right to recover delivery costs
where cancellation has happened AFTER we have notified you of shipping
the product.
You agree that in the circumstances where you have already taken receipt
of the order you will be liable for all cost of the items until we collect
the items from you and ascertain that they are in their original condition.
Returns
Items may be returned if faulty. For items that are damaged or faulty
we will:
1. Offer to replace the item at a cost to ourselves
2. Offer a full refund where the first option is not available.
We want our customers to be happy. If you require to return a product
that is not faulty, please contact to obtain a return code
and instructions for the return.
We reserve the right to recover delivery costs, and any merchant service fees
incurred, where returns are not due to a fault in the product.
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